Refund policy

Returns & Exchanges

If you need to return or exchange an item, please contact us within 7 days of receiving your order after checking the product.

All items are carefully inspected before shipping. However, please be sure to check your order upon arrival.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days via email.

Email: contact@spectrumdecoglobal.com

If the item is confirmed to be defective, we’ll arrange a replacement or issue a refund.

Please note: We cannot accept returns or exchanges in the following cases:

  1. Items returned without prior contact

  2. Items that have been used

  3. Items damaged after delivery due to customer handling

  4. No contact made within 7 days of delivery

  5. Defects caused by customer-submitted design or data errors

Order Cancellations

We are unable to modify or cancel orders once payment is completed.

If you wish to cancel or change your order, please contact us immediately at contact@spectrumdecoglobal.com.
We’ll check the order status and let you know if cancellation is still possible.

Automatic Cancellations

If we do not receive payment or communication within a certain period after the order is placed, the order may be automatically canceled.

30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, items must be unused, unworn, with tags, in original packaging, and accompanied by a receipt or proof of purchase.

To request a return, email us at contact@spectrumdecoglobal.com. Returns must be sent to the following address:
[Insert your return address here]

Once your return is approved, we’ll provide a return shipping label and instructions.
Returns sent without a return request cannot be accepted.

Damaged or Incorrect Items

Please inspect your order upon receipt.
If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom-made products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to get the item you want is to return your item and place a new order once the return is accepted.

EU 14-Day Cooling-Off Period

For orders shipped within the European Union, customers have the right to cancel or return their order within 14 days for any reason, without justification.

Items must be returned in the same condition as received — unused, with tags, and in original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or card provider to process the refund.

If more than 16 business days have passed since your return was approved and you haven't received a refund, please contact us at contact@spectrumdecoglobal.com.